• Setting in  business processes – That define time and performance based business logic to govern partnership agreements and revenue sharing terms  to be followed by the partners that tie up with your hospital
• Initiate and manage partnerships– Hospitals can
1. initiate partnerships with HCFs already part of the network based on their credentials or even add their preferred HCFs directly onto the network as partners
2. accept or reject partnership requests from HCFs
3. end partnerships with HCFs when they fail to meet set criteria

HOSPITAL & PATIENT INFORMATION MANAGEMENT SOLUTIONS
Online solutions for management of hospital, patient information and approval & patients’ requirements

• Hospital related Information Management  - entered by the hospital and forms the feed for its public web interface as well as allows various HCFs to take up services of the hospital in a uniform manner
• Case History Management - for around 120 treatments are provided which can be edited, and filled in with more details if required and saved as default for the hospital
• Physician portal- for the doctors to access, approve/reject case histories submitted by patients and communicate with them and the doctor treating the patient in the home country.
• Patient portal- for registered patient to fill in and submit case histories to the doctor treating the patient, select  non-medical requirements, create/view schedule, view credit or debit status and initiate communication with hospital, doctor and the destination manager

• Destination Management Module – Helps cover the non medical requirements of the medical tourist including putting into the system the facilities available in the destination country, booking the  non medical requirements and also helps in creating a complete Itinerary for the medical travel

PUBLICITY& PROMOTION SOLUTIONS
Online promotion through custom generated websites and partner websites

• Dynamic Creation of Public Web Interface – We have options in the system for creating dynamic websites for the Health care Facilitators in the network. The content on hospitals is taken up directly from the data hospitals enter into the system. This also results in hospitals in the network being promoted by multiple entities online. The software also has options to create a hospital web site specific to marketing requirements

MEDICAL & NON MEDICAL CONTENT MANAGEMENT SOLUTIONS
Online solutions for content creation, editing and management

• Content Management System – for managing medical and non-medical content for the public web interface, destination management and tele-marketing team

COMMUNICATIONS MANAGEMENT SOLUTIONS
Online solutions for management of all forms of incoming and outgoing communication

• CRM system - Complete communications management system which stores, retrieves and categorizes all types of incoming and outgoing communications.

SYSTEM INFORMATION MANAGEMENT SOLUTIONS
Online solutions for management of all information processed through the system

• Management Information Systems - These systems help manage information based on multiple criteria such as location, partnering HCF, speciality, treatment, doctor, result of marketing exercises

GRADING SOLUTIONS
Online solutions for analysing and grading the hospital based on selected criteria by the HCF or patient

• Grading system based on patient experiences - The patient and the HCF can grade the doctor, treatment, department, hospital, destination management team based on multiple criteria. This will be reflected in the entire system.

OTHER ONLINE SOLUTIONS FOR HCFS AND HOSPITALS

CUSTOMER SUPPORT SOLUTIONS
Online support solutions

• Online Help Desk
• Call centre support for

    1. Marketing
    2. Expectations gathering
    3. Call centre to capture medical expectations
    4. Destination management support
    5. Coordination between the entities

 OTHER ONLINE SERVICES